High performance cloud virtual machines

Launch your next project on infrastructure tailored for speed with the latest hardware and custom software optimizations for unmatched performance

Terms of Service

  1. General

    1. All content must comply with the laws of the hosting state and country as outlined in our Terms of Service and Acceptable Use Policy.
    2. Customers are responsible for maintaining accurate account information and promptly notifying support of any unauthorized account activity or security breaches. MaxKVM is not liable for any losses resulting from inaccurate or insecure account information.
    3. MaxKVM reserves the right to cancel or suspend access to services without notice. Customers are responsible for their data backups. A partial refund may be issued for administrative cancellations without cause.
    4. Violations of the Terms of Service may lead to immediate account suspension and termination without refund.
    5. Intentional and/or malicious violations of our Terms of Service will result in immediate account termination.
  2. Accounts

    1. Clients must provide a legitimate name and address during registration.
    2. Registration and order placement must be completed with a residential or small business ISP.
    3. Account details must match the provided payment information.
    4. Modifications to account details require a support ticket submission to our billing team.
    5. Clients may not open multiple personal accounts.
    6. Account access cannot be granted to a third party.
    7. The name on a client account cannot be transferred to another individual.
  3. Billing

    1. Recurring services are billed pro rata on the first day of each month.
    2. Orders placed before the 20th of the month will be billed for the remainder of that month, with the next due date set for the first day of the following month.
    3. Orders placed on or after the 20th of the month will be billed for the remainder of the current month and the entire following month. The next due date will be set for the first day of the month after.
    4. Orders with billing cycles longer than one month will be billed for the remainder of the current month and the entire billing period. The next due date will align with the month of the original order.
    5. Payment for services with recurring billing is due on the first day of each month.
    6. Unpaid services will be terminated ten days after the due date.
  4. Credits

    1. Account credits do not expire and cannot be transferred between clients.
    2. Existing account credit is automatically applied to generated invoices until depleted.
    3. Account credit cannot be withdrawn as a refund or other payment.
    4. Chargebacks or payment disputes result in immediate account suspension and may lead to service termination.
  5. Orders

    1. Orders are processed during normal business hours upon compliance with our Terms of Service.
    2. Orders placed outside of normal business hours are provisioned within 24 hours if compliance is met.
    3. Unpaid orders will be automatically removed after 24 hours.
  6. Services

    1. Service changes are not permitted on or after the due date. Settlement of invoices is required for modifications.
    2. Downgrading a service results in a credit deposit for the price difference until the end of the billing cycle.
    3. Upgrading a service triggers a new invoice for the price difference until the end of the current billing cycle.
  7. Cancellation, Suspension, and Termination

    1. Immediate cancellations are processed at 6:00 AM Pacific the next morning.
    2. End of billing cycle cancellations are processed at 6:00 AM Pacific on the next due date.
    3. Service and associated data are permanently removed upon cancellation.
    4. A prorated credit balance is deposited if a service is canceled before the due date.
    5. Suspended accounts are offline until the underlying issue is resolved.
  8. Refunds

    1. MaxKVM does not provide refunds for any services, including prepaid on-demand instances and recurring billing cycles.
    2. In the event of service cancellation or termination, whether initiated by the customer or by MaxKVM, no refunds will be issued for any unused portion of the service period.
    3. MaxKVM is not liable for any financial loss, damages, or expenses incurred as a result of the use or inability to use our services.
    4. Customers are responsible for reviewing the pricing, features, and terms of service before making a purchase. Refunds will not be granted based on customer dissatisfaction with the service or a change in business needs.
    5. Exceptions to the no refund policy may be made in rare circumstances at the sole discretion of MaxKVM, such as when a service is canceled by administrative action without cause. In such cases, refunds will be issued for the remaining days of the service period.
    6. If you have any questions or concerns regarding our refund policy, please contact our support team for further assistance.
  9. Account Status

    1. An account with at least one active service is considered to be in Active Status.
    2. Accounts in Active Status will receive emails related to active services, support tickets, maintenance, and general announcements.
    3. An account with no current services is considered to be in Inactive Status.
    4. Accounts in Inactive Status will receive emails related to support tickets and may receive general announcements.
    5. Accounts in Inactive Status may request Closed Status if there are no unpaid or overdue invoices.
    6. Accounts will enter Closed Status if there have been no active services, support tickets, or logins for 12 months.
    7. Account credit is permanently removed when an account enters Closed Status.
    8. Closed Status accounts will not receive any emails and can be changed back to Active or Inactive Status by requesting it from the billing team.
    9. If an account remains in Closed Status for more than 6 consecutive months, the account and all associated data may be removed.
  10. Miscellaneous

    1. Technical support is available 24/7 for emergency system, network, and service-related issues.
    2. The billing department operates between 9:00 AM and 5:00 PM Pacific, Monday to Friday, and between 9:00 AM and 3:00 PM on Saturdays.
  11. Resource Abuse

    1. Activities excessively consuming system resources and negatively affecting others are considered resource abuse, even if unintentional.
    2. Sending electronic communications without recipient consent is deemed resource abuse.
    3. Engaging in or allowing resource abuse may result in suspension or termination without compensation.
  12. Malicious Activity

    1. Running scripts, code, or files that perform harmful actions, directed at individuals or in mass, is classified as malicious activity.
    2. Hosting content that violates local laws is considered malicious activity.
    3. Engaging in or allowing malicious activity leads to immediate suspension, termination without compensation, and possible legal action.
  13. Intentional Abuse

    1. Knowingly engaging in resource abuse or malicious activity results in immediate termination without compensation.
    2. In cases requiring evidence for legal proceedings, service suspension occurs without compensation until data can be handed over to authorities.
  14. Suspension

    1. Services are suspended upon detecting resource abuse or malicious activity.
    2. Support staff opens a ticket detailing the abuse and necessary steps for resolution.
    3. Clients may regain limited service access after demonstrating understanding of corrective measures within a specified timeframe.

Semiband LLC
340 S Lemon Ave #7270
Walnut, CA 91789